"Their business model is basically one that acts like someone tossing a fish into a bucket of lobsters," said Jonathan Lee Provost, a former Flex driver. Some of them spoke on condition of anonymity out of fear of retaliation from Amazon.
Many have grown frustrated with the intense and often unpredictable nature of grabbing shifts, or they simply want to make more money, according to several current and former Flex drivers. Those cases led to proposed cash settlements and minor concessions, but did not win workers overtime, benefits, or coverage of their vehicle expenses.Īmazon’s New Delivery System Unnerves Some Moms (Warning: auto-play video)Īmazon delivery drivers sue company over job status Įditor's Note: This article originally appeared on Consumerist.Despite the risks, bots have become an increasingly common tool for Flex drivers. The same attorney who filed class actions on behalf of Uber and Lyft drivers filed the Amazon Flex suit. Indeed, Flex drivers are just random guys (and gals) in their personal vehicles, which have to be a midsize sedan or larger.įlex drivers are also in the news because some of them have filed a class action lawsuit claiming that they’re misclassified as independent contractors and are really employees. It creeped me out,” she said, though she did know that there was a package from Amazon due that day. That driver “didn’t give an idea that he was with Amazon. Another mystery delivery driver rang the doorbell and waited, wearing a regular T-shirt and also driving an unmarked car.
She expected a uniformed UPS or FedEx driver in a branded vehicle. “It was just a random guy,” she told CBS Pittsburgh (warning: auto-play video at that link).
One woman first noticed a driver in an unmarked car who left an Amazon package at her door and took off. That’s because people at home during the day are not super thrilled about random people in unmarked cars and vans wandering their neighborhoods. As Flex expands to more cities, it’s kind of freaking customers out. Flex drivers originally only made deliveries for same-day local orders through the Prime Now app, but recently the company let drivers deliver regular Amazon packages too. Amazon Flex is the e-commerce behemoth’s new service meant to help meet its delivery demand without depending on the U.S.
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